Press-Customer Satisfaction Survey

Press-Customer Satisfaction Survey

Posted on February 17, 2015

Avanta`s Information Resource

Avanta Exceeds Expectations: Customer Satisfaction Survey

New Delhi, May 2012: Avanta India, the local arm of the UK based Avanta Managed Offices Ltd, offers excellent quality business infrastructure at its serviced office space in India. Since its inception in 2008, Avanta India has grown from strength to strength to build on its strong service standards and infrastructure. The India business centre is located at the prestigious Statesman House in Connaught Place, New Delhi and serves some of the best brands in the country.

“Our centre enjoys over 90% occupancy rate and is known as one of the best serviced office providers in the region. While we adhere to a strict code of conduct, we believe in improving our services continuously. In order to do that, there could be no better feedback mechanism than asking our clients so  we decided to conduct a customer satisfaction survey”, said the centre manager.

The survey questioned Avanta’s clients about their experience from the moment they availed the Avanta facility tour, and covers every aspect related to their services, including ease of setting up, handover, housekeeping, invoicing and more. Here are the findings of the research:

  • 70% of clients chose Avanta because of its excellent location, while others valued the flexibility and value for money that Avanta offered. The first impression during the centre visit received a thumbs-up with over 90% respondents liking the ambience, hospitality and reception. All the respondents appreciated the speed and timeliness of the information sharing.
  • When asked to rate their experience across services like the handover process from the sales team to the centre team, support while moving in, setting up of voice and data services, availability of requested furniture, upkeep and cleanliness of the rooms and the accuracy of the first invoice – team Avanta received favourable responses on every front!
  • The Avanta experience was also put to the test through a Likert scale. One of the key attributes – “service excellence at the reception and admin team” received overwhelming exceeded expectations responses. Other questions such as levels of cleanliness, reliability of IT/Telecoms services, call handling services, monthly invoicing and the overall experience at Avanta, received a positive response, with 20% strongly agreeing and 70% agreeing. There wasn’t one bit of negative feedback!

A facilities manager at Avanta said “The customer satisfaction survey also included open-ended questions that could help us gather comprehensive feedback . We also wanted to seek inputs for continued service excellence and further improvements. The team was delighted to receive accolades for excellent service, resourcefulness and reliability. Our staff members were applauded for their extremely helpful conduct.”

With this excellent customer feedback, Avanta is sure to make the most from positive word of mouth. Through its fully-furnished serviced spaces and offerings like executive offices, meeting rooms and virtual offices, Avanta comes across as the best-in-class serviced office provider for small and medium enterprises looking for professional managed offices. The organization enjoys a favourable image in this space and is poised to become the serviced office solutions partner of choice in the New Delhi region.  However, don’t take our word for it.  Visit our Website  or  You tube to see what our clients have to say about our office facilities and service levels we provide.

Owing to a host of favourable macroeconomic factors, several MNCs are preparing to enter India, leading to an increase in demand for serviced offices across the country. In such a scenario, Avanta will find itself in an advantageous position!


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For further information, please contact:

Nakul Mathur, Director of Operations on +91 11 30446400 or email

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Note to editors:

Avanta managed Offices was formed in 2004 by David Alberto. The company offers highly flexible, unbranded office space and meeting rooms, with advanced and competitively price technology, tailor made to meet the requirements of the occupier. In the UK it currently manages more than 650,000 sq ft of office space in prime locations in London, the Thames Valley and Edinburgh. It also operates one business centre in New Delhi, India and in 2009 formed a partnership with Regent Business Centers, which manage 13 locations throughout the US.

Author: Anvesha Sharma

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