System & Network Administrator

1. Supplier and Network Management

• a. Ensure delivery of reliable, cost-effective, and profitable services to customers
  • Manage supplier contract to ensure adherence to Service Level Agreements
  • Maintain list of outstanding supplier actions/defaults/issues
• b. Maintenance of the in-country Avanta voice and data network for both client side and internal operations
  • Client-side internet: 10mbps direct internet connection
  • Voice traffic & PSTN: multiple PRI connections
  • Ensure maximum availability and reliability of the network
• c. Increase confidence and assurance levels of Avanta as a technology services supplier
  • Improve service delivery (time, reliability)
  • Manage equipment rooms and patching to high standards
  • Review/refresh SLA and support materials
  • Contribute to technology-related marketing material
  • Maintain tested resilience/recovery plans per agreed Risk Register
• d. Support Sales and Operations Teams
  • Review/update technology procedures and training
  • Provide pre-sales support for complex technology sales

2. Voice Service Management

• e. Configure and manage voice services
  • Use Mitel/Cisco IPT technologies to deliver voice services
  • Setup includes voicemail, hunt groups, pickup groups, translation patterns
  • Physical re-patching of Cat6 cabling
  • Maintain patching records and handset inventory
  • Proactively manage telephony stock availability

3. Internal (Business Support) Technology Provision

• f. Review, maintain, refresh enterprise IT architecture
  • Provide desktop support to India Team
  • Daily system monitoring (hardware, servers, logs, backups)
  • Maintain in-country servers if needed
  • Perform and verify backups, offsite as necessary
  • Ensure full recovery within 12 hours of infrastructure failure
  • Maintain supplier relationships

4. Other Responsibilities

• Support Avanta's vision, values, and objectives
• Role may change per company needs

Health & Safety

• Adhere to company Health & Safety policies
• Adopt safe working practices
• Ensure safety of self, colleagues, clients, and visitors

General Responsibilities

• Comply with company policies and agreements
• Read and follow instructions from notices and memos
• Conduct yourself professionally at all times